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FAQ's

What is your turn around time?
 
Order processing time may be up to 2 weeks, depending upon work load and order size.  Large orders and Custom items do take longer. Turn around time varies depending upon work load and season, please contact me to get the most up to date processing time before placing your order to avoid delays. 
 
Shipping:
 
U.S. Shipping:  Shipping is $2.85 for the first item and .35 cents for each item thereafter.
 
International Shipping:  All shipping outside of the U.S. is $6.00.
 
Which hole direction should I choose?
 
My jewelry/beading customers choose horizontal (side to side) so that they can string them onto beading wire etc. to make jewelry.  I can also insert eye pins vertically to use the beads as necklace pendants.  If you are purchasing a heavy clay, I do suggest gluing a jewelry bail to the back of the item to insure stability.
 
My bow center customers choose NO HOLES and adhere them to the center of the bow using a strong adhesive called E6000 or hot glue, both of which can be purchased at your local hobby store.
 
Returns/Exchanges:
 
As each item is custom made as the time of order, no refunds are accepted outside of defect.  If return/exchange is agreed upon due to defect, returns need to be shipped back with tracking within 7 days of communication.
 
Polymer Clay Handling/Usage:
 
All of my designs are hand sculpted and as such are delicate in nature.  They are not toys intended for mishandling by children, and discretion should be used as to your end product.  I am not responsible for damage to product after your receipt.
 
 


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